nbaji Privacy Policy
This document clearly explains how your personal information is collected, why it is kept, and how it is kept secure. nbaji believes that data protection is not just an obligation — it is a fundamental responsibility to our users.
Important Notice: This privacy policy was last reviewed in January 2025. By creating an account on nbaji or using our services, you will be considered to have accepted all terms of this policy.
Table of Contents
1 Introduction and Scope
nbaji is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes how nbaji collects, uses, stores, and protects users' personal information.
This policy applies to nbaji's website, mobile application, and all related services. Please read this policy carefully before using our platform. For general information about our services, you may visit our About Us page.
This policy has been prepared in line with applicable data protection principles in Bangladesh, with user privacy given the highest importance. In this policy, "we", "our", and "nbaji" refer to the organisation operating this platform, and "you" or "user" refers to any person using our services.
2 Data Collection
nbaji collects user information in various ways. The scope and types of this data collection are described in detail below.
2.1 Information You Provide Directly
We collect the information you provide when registering an account, logging in, or filling out any form. This includes:
- Full name, email address, and mobile number
- Date of birth (for age verification)
- District or division of residence
- Payment method details — bKash, Nagad, or Rocket mobile number
- Account password (stored in encrypted form)
- National ID information for identity verification
2.2 Automatically Collected Information
When you use nbaji, certain information is collected automatically. These are:
- IP address and device type
- Browser name, version, and operating system
- Date, time, and duration of access to the platform
- Pages visited and links clicked
- Game history and betting activity
- Geolocation (country or division level only)
2.3 Information Received from Third Parties
In some cases, nbaji may receive limited information from payment processors or identity verification services. This information is used solely for account verification and fraud prevention.
3 Purpose of Data Use
nbaji uses collected information for specific and defined purposes. Your information is not used for unrelated purposes without your permission.
3.1 Service Operations
- Creating, managing, and securing accounts
- Processing financial transactions such as deposits and withdrawals
- Keeping gaming and betting services running without interruption
- Providing customer support via live chat and email
- Correctly delivering bonus and VIP programme benefits
3.2 Security and Compliance
- Preventing fraud, money laundering, and unauthorised access
- Verifying age to block minors from accessing the platform
- Detecting policy violations such as creating multiple accounts
- Maintaining records required under applicable law
3.3 Service Improvement
- Analysing user experience to improve the platform
- Identifying and resolving technical issues
- Planning new features and services
3.4 Communication
- Sending transaction confirmation messages
- Notifying users of important policy changes
- Responding to support tickets
- Sending promotional messages with your consent
4 Cookies and Tracking Technologies
nbaji uses cookies and similar technologies on its website and app. These are small data files stored on your device.
4.1 Types of Cookies
We use three types of cookies:
- Essential Cookies: Without these, the platform cannot function properly. Maintaining login sessions and security checks are included. These cookies cannot be turned off.
- Functional Cookies: Used to remember your preferred language, theme, or other settings.
- Analytics Cookies: Used to understand how users interact with the platform. This information is aggregated and anonymised.
4.2 Cookie Controls
You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may disrupt core services such as login or payments. The same controls are available in most mobile browsers and apps.
4.3 Local Storage
In addition to cookies, nbaji may store some information in your device's local storage. This is primarily used to improve performance and to retain certain settings after a browser session ends.
5 Data Sharing and Disclosure
nbaji does not sell user information. However, in limited circumstances, information may be shared with specific third parties.
5.1 Service Providers
Necessary information is shared with technology and service providers that help us operate our services. These include payment processors, hosting providers, cybersecurity firms, and gaming software suppliers. These organisations may only use the information in accordance with nbaji's instructions.
5.2 Legal Obligations
Information may be disclosed as required by applicable law in Bangladesh, court orders, or valid requests from government authorities. In such cases, nbaji provides only the minimum information necessary.
5.3 Fraud and Security
In cases of fraud prevention or protecting the security of the platform, limited information may be shared with relevant organisations. This is done in the interest of protecting all users.
5.4 Business Restructuring
If any change occurs in nbaji's business structure (such as a merger or acquisition), user information may be transferred to the new operating entity. Users will be notified in advance in such cases.
6 Data Retention and Security
Keeping user information secure is one of nbaji's top priorities. We follow industry-standard technologies and practices.
6.1 Technical Safeguards
- SSL encryption is used for all data transmission
- Passwords are stored as hashes — they cannot be read directly
- Payment information is held in a separate encrypted layer
- Regular security audits and vulnerability assessments are carried out
- Access controls ensure that only authorised staff can view information
6.2 Data Retention Period
Information is retained while your account is active and for a defined period after closure as required by law. Records of financial transactions may be kept for an extended period due to legal obligations.
6.3 Response to Data Breaches
If a data breach occurs, nbaji will take immediate corrective action. Affected users will be notified as quickly as possible and all necessary steps will be taken to address the situation.
7 User Rights
nbaji respects users' rights over their information. You have certain specific rights regarding your own data.
7.1 Right to Access
You may request at any time to know what information nbaji has collected about you. You can contact the support team to request a copy of this information.
7.2 Right to Correction
You have the right to correct any inaccurate or outdated information in your profile. Some information can be updated directly from your account settings; otherwise, contact the support team for assistance.
7.3 Right to Deletion
You may request account closure and deletion of your information. However, some information may need to be retained for a specified period due to legal requirements. Details about the account closure process are available in nbaji's Terms and Conditions.
7.4 Right to Opt Out of Promotional Communications
You may unsubscribe from promotional emails or messages at any time. This will not stop necessary service-related communications.
7.5 Right to Complain
If you have any concerns about how your information is handled, contact nbaji's support team directly. You may also refer to the Responsible Gaming guidelines for matters related to responsible gaming.
8 Protection of Minors
All services on nbaji are intended solely for individuals aged 21 or older. Collecting information from minors or allowing them access to the platform is against our policy.
Date of birth is verified at the time of registration. If a user creates an account using false information and this is later verified, the account is immediately closed and the relevant information is deleted.
If a parent or guardian believes their child is using nbaji, please notify our support team immediately. We will act promptly and review the account in question.
9 Third-Party Links and Services
nbaji platform sometimes integrates third-party gaming software or payment gateways. These third parties have their own privacy policies.
When playing live games from Evolution, Pragmatic Play Live, or other gaming studios, that studio's software is active. In such cases, limited information required to run the game may be shared with the relevant provider.
When transacting through bKash, Nagad, or Rocket, the respective mobile financial service provider's own privacy policy applies. nbaji does not bear responsibility for how these third parties handle information.
10 Policy Changes
nbaji reserves the right to update this privacy policy as needed. After any changes, the new version will be published on this page and the "Last Updated" date at the top of the page will change.
For significant changes, registered users will be notified by email or through a notice on the platform. Continued use of the platform after changes will be taken as acceptance of the new policy.
It is therefore recommended to check this page regularly. For general questions, you can find answers on the FAQ page.
11 Contact
If you have any questions about this privacy policy or wish to raise a concern about how your information is handled, please contact the nbaji support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.
Support Centre
When emailing about a data protection matter, writing "Privacy — Data Request" in the subject line will help it reach the relevant team faster.