nbaji Frequently Asked Questions — Deposit, VIP and Responsible Gaming
Here you will find answers to the most commonly asked questions from nbaji users on four topics: deposit methods, VIP cashback, responsible gaming and account verification.
For ages 21+Whether you are new to nbaji or have been playing for a long time, this FAQ page is a complete reference. Here you will find detailed answers on how to deposit and withdraw via bKash, Nagad and Rocket, the benefits of each VIP tier and how weekly cashback is calculated, the importance of playing responsibly, and the account verification process. Responsible Gaming and Terms and Conditions pages also contain supplementary information.
Table of Contents
Category 01
How to deposit money
To deposit with Nagad on nbaji, first nbaji Login to your account, then go to the Wallet section and select Nagad. Send the payment to the designated number and enter the reference number correctly. The minimum deposit amount is ৳500. Your balance is usually updated within a few minutes.
A bKash deposit on nbaji is usually completed within a few minutes. The minimum deposit amount is ৳500. Send money to the bKash number shown on the Wallet page and submit the transaction ID correctly — this ensures your balance is updated quickly.
Yes, Rocket is an accepted deposit method on nbaji. Rocket is the mobile wallet service of Dutch-Bangla Bank. The deposit process is the same as bKash and Nagad — you need to send a minimum of ৳500 and enter the transaction details correctly.
nbaji does not charge any separate fee for deposits. However, your mobile wallet (bKash, Nagad or Rocket) may apply its own transaction charges according to their own policy. Check your wallet's terms before making a deposit.
Withdrawals on nbaji generally take between 5 and 30 minutes. The minimum withdrawal amount is ৳500. You can withdraw via bKash, Nagad and Rocket — the same methods available for deposits. Having a verified account makes the process faster.
Yes, new members on nbaji receive a 200% bonus on their first deposit, up to ৳5,000. Example: depositing ৳1,000 adds a ৳2,000 bonus, bringing the total balance to ৳3,000. The wagering requirement for this bonus is 25 times the bonus amount (i.e. ৳2,000 × 25 = ৳50,000). See Terms and Conditions for full details.
Category 02
VIP Program
nbaji has three VIP tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback) and Gold (up to 1.5% weekly cashback). Benefits increase at each tier, and higher tiers come with additional perks. Visit the nbaji VIP page for full details.
Tier progression in the nbaji VIP program is based on your regular playing activity — the more consistently you play, the faster you can reach a higher tier. There is no fixed turnover threshold; consistent activity is what moves you up.
Weekly cashback is calculated on the net loss for that week (total losses minus total winnings). Example: a Silver member who has a net loss of ৳20,000 in a week receives ৳20,000 × 1.0% = ৳200 cashback — the maximum for Silver tier. At Gold tier, the same loss would earn up to ৳300.
In addition to cashback, the nbaji VIP program offers priority customer support, special promotional offers and personalised benefits at higher tiers. Gold tier members receive the most benefits. See the nbaji VIP page for the full list.
After the weekly calculation is complete, nbaji automatically adds the cashback to your account. The amount will appear in your wallet and can be used for further bets or withdrawals, subject to the VIP program terms.
Yes, if a member's playing activity drops significantly, nbaji may reassess their tier. Staying regularly active is therefore important to keep your VIP benefits. nbaji will notify the relevant member of any tier change.
Category 03
Responsible Gaming
nbaji always supports responsible gaming. If you feel you are losing control over your playing, contact nbaji's live chat or email support immediately — they are available 24/7. You can also find more information and guidance on the Responsible Gaming page. Seeking help from a specialist organisation is also a sensible step.
Some common signs include: spending more money on gambling than your budget allows, returning repeatedly to recover losses, neglecting family or work to gamble, and hiding your gambling from others. If any of these signs appear, contact nbaji support right away and set limits on your account.
You must be at least 21 years old to take part in any casino or betting activity on nbaji. Age is verified at the time of registration, and any account belonging to a minor is closed immediately. Parents and guardians should stay alert and keep devices out of reach of children.
Yes, nbaji members can set deposit limits to stay in control of their playing. This is an important part of responsible gaming. To set a limit, contact the nbaji support team or follow the steps described on the Responsible Gaming page.
Yes, self-exclusion is an important safeguard. You can suspend your nbaji account for a set period or permanently. To do so, contact nbaji's live chat support. The request is processed quickly, and a specific process must be followed to reactivate the account afterwards.
Category 04
Verification and Documents
Yes, account verification is part of nbaji's security policy. It confirms that the account is being operated by its rightful owner and helps prevent fraud and misuse. Having verification completed before a withdrawal in particular makes transactions faster and safer. See the About Us page for more details.
nbaji generally accepts a National ID Card (NID), passport or birth registration certificate. A document will be accepted if it is clear, legible and not expired. When uploading a photo or scan, make sure all details are visible — blurry or cropped images may be rejected.
If your document is rejected, nbaji will usually inform you of the reason. In that case, resubmit the correct document with a clear image. If you are unsure about the reason, speak directly with the support team in Bengali via live chat — they are available 24 hours a day.
Yes, this is very important. The name registered on your nbaji account must exactly match the name registered on your bKash, Nagad or Rocket wallet. A name mismatch may cause your withdrawal to be held. If you need to change a name, contact support.
nbaji may request verification before a large withdrawal for the first time, if unusual activity is detected on the account, or during a security review. Completing verification right after registration avoids delays later on.
Once the correct documents are submitted, verification is completed in due course — the time depends on how busy the team is. For faster verification, submit clear images and fill in all details accurately. If the process is taking too long, follow up via nbaji live chat.
Start playing on nbaji now
Cricket betting, live casino, slots — all on one platform. Deposits start from ৳500 and you get a 200% welcome bonus.
Log in to nbajiHave more questions? The support team is ready
If you could not find the answer to your question in this FAQ, nbaji's support team is always ready to help you directly. You can reach them in both Bengali and English.
Live Chat Support
For an immediate response to any issue, use nbaji's live chat — active 24 hours a day, 7 days a week. You can communicate in Bengali.
Email Support
For detailed issues, contact us by email: [email protected] — available 24/7 in Bengali and English.